Terms of service.

1. Parties and definitions

"Abe AI" means Black Health Intelligence Pty Ltd (ACN [TBC]), the Queensland-registered Australian company that operates the platform. "You" means the authenticated individual user, and the organisation on whose behalf that user has been authorised to act. "Platform" means the Abe AI product surface — abeai.com.au, the authenticated console, the public and authenticated APIs, and the Abe AI MCP server.

2. Acceptance and account eligibility

By signing in you accept these terms on your own behalf and on behalf of your organisation. You confirm that you are 18 years or older, that you are an AHPRA-registered practitioner or are otherwise authorised by your organisation to bind it to these terms, and that the information you provide on signup is accurate. Abe AI is invitation-only at launch; account creation outside an invitation is not permitted.

3. Permitted use and acceptable use

Abe AI is a governance product, not a clinical decision-support product. You must not use the platform to make clinical decisions about an individual patient. The Tier 2 clinical agents (agents 16–22 — pathology, radiology, medicines, deteriorating-patient detection, mental-health risk, telehealth clinical) are gated by the TGA pathway, validation dataset, ARTG inclusion or documented exemption, clinical-governance sign-off and professional indemnity coverage, and are not activated by default.

You remain personally responsible for any clinical decision made in the course of your practice, consistent with AHPRA's 2024 guidance on AI in healthcare. Abe AI is an aid, not a substitute for clinical judgement.

4. Subscription, fees and billing

Abe AI is currently invitation-only and pricing is to be advised. Once paid subscriptions open (billing planned via Stripe), the applicable fees, billing cadence, refund policy, and proration rules for tier changes and mid-cycle cancellations will be published here and on /prices. Until then, no fees are charged.

5. Customer data and intellectual property

Your organisation owns its data and owns the governance policies, evidence packs, accreditation gap tables, and other artefacts Abe AI generates for it. Abe AI owns the platform — the application code, the regulatory and accreditation corpora, the agent prompts, the embeddings, the trained models, the brand, and the product's overall design.

You grant Abe AI a non-exclusive, royalty-free licence to process your organisation's data solely to deliver the service to you, including running agents on your behalf, generating outputs, producing audit records, and improving the regulatory corpora (anonymised and aggregated only).

6. Confidentiality

Each party will protect the other's confidential information with at least the same care it applies to its own, and use it only to perform under these terms. Confidential information excludes information that is publicly known through no fault of the receiving party, was independently developed by the receiving party, was rightfully received from a third party without a confidentiality obligation, or is required to be disclosed by law (with prompt notice to the disclosing party where lawful).

7. Warranties and disclaimers

Abe AI does not warrant that use of the platform makes your organisation compliant with any specific law, standard, or regulator. Abe AI is a governance aid; it is not a substitute for legal advice and it does not replace the clinician's personal responsibility under AHPRA registration.

Except for the consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law and other applicable Australian legislation, the platform is provided on an "as is" basis. To the maximum extent permitted by law, all other express or implied warranties — including merchantability, fitness for a particular purpose, and non-infringement — are excluded.

8. Limitation of liability and indemnity

To the maximum extent permitted by law, Abe AI's aggregate liability arising out of or in connection with these terms is capped at the fees paid by your organisation to Abe AI in the twelve months preceding the event giving rise to the liability, or AUD 100 where no fees have yet been charged. This cap does not apply to liability for personal injury or death caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited (including under the Australian Consumer Law).

You indemnify Abe AI against any third-party claim that arises from your misuse of the platform, your breach of these terms, or any clinical decision you make in reliance on a Abe AI output without the human-in-the-loop review required by these terms and by AHPRA guidance.

9. Data protection and privacy

Abe AI handles personal information in accordance with the Australian Privacy Principles and our privacy policy. All Abe AI data is stored in the Supabase Sydney region (ap-southeast-2) and Australian data sovereignty is enforced at the application and database layers.

10. Suspension and termination

Abe AI may suspend or terminate your access for material breach of these terms, for non-payment of fees once billing is live, or where required by law or by a regulator. You may cancel any time from the console once cancellation is exposed in product. On termination your data is retained per the retention rules in our privacy policy, and an export of your organisation's data and generated artefacts is made available to you.

11. Variation of terms

Abe AI may update these terms from time to time. Material changes will be notified by email to the address on your account at least 14 days before they take effect. Continued use of the platform after the effective date of the change constitutes acceptance of the updated terms. The "Last updated" date at the top of this page indicates the most recent revision.

12. Governing law and jurisdiction

These terms are governed by the laws of Queensland, Australia, and the parties submit to the exclusive jurisdiction of the courts of Queensland and the federal courts of Australia sitting in Queensland. Black Health Intelligence Pty Ltd is a Queensland-registered company.

13. Notices

Notices to Abe AI must be sent to hello@abeai.com.au for commercial matters or privacy@abeai.com.au for privacy matters. Notices to you will be sent to the email address on your account. A notice is taken to be received on the next business day after it is sent.

14. Entire agreement; severability; assignment; no waiver

These terms (together with the privacy policy and any order form or invitation specific to your organisation) are the entire agreement between the parties on this subject and supersede prior communications. If any clause is held unenforceable, the remainder continues in force and the unenforceable clause is read down to the minimum extent necessary to make it valid. You may not assign or transfer your rights under these terms without Abe AI's prior written consent; Abe AI may assign these terms to a successor on a sale of substantially all the assets or business of Abe AI. No failure or delay by either party in exercising a right is a waiver of that right.