Question 1

What is the Problem Workspace Framework?

Accepted Answer

It is Abe's product framework for connecting a problem, its evidence and the work needed to solve it: drafts, tasks, decisions and review. The diagram describes the complete intended workflow, not a claim that every module is available. See /services for current service status and /framework for the blueprint.

Question 2

What does “corpus” mean?

Accepted Answer

In Abe AI, corpus means the controlled, versioned library of laws, standards, regulator guidance, circulars, consultations, templates and source documents. Supported retrieval workflows search material permitted for that use and link the sources they use. Template drafts can remain unassessed, without verified sources or a measured confidence score; they need source grounding and human review before sign-off. The corpus is not random internet search or model memory.

Question 3

Why does AHPRA matter for AI?

Accepted Answer

Practitioners need to check their professional obligations when using AI. Abe's Beta governance tools can help organise evidence and draft documents for review. An Abe output or audit record does not establish compliance or replace the current AHPRA guidance.

Question 4

Is my AI scribe a TGA medical device?

Accepted Answer

Classification depends on the product's intended purpose and functionality. Check the current TGA guidance and the actual vendor's regulatory position. Abe's research tools can help locate supported sources where available; they do not certify a tool, and patient-specific clinical decision support is inactive.

Question 5

What does RACGP 6th Edition require for AI?

Accepted Answer

Check the current applicable RACGP standards and your accreditation requirements directly. Abe's Beta assessment and document workflows support human-reviewed evidence work; they do not guarantee comprehensive criterion coverage or accreditation.

Question 6

What is the APP 1.7 / 1.8 deadline?

Accepted Answer

10 December 2026, where the OAIC's applicability conditions are met. This concerns relevant decisions using personal information that could significantly affect an individual's rights or interests. Review the current official guidance and the particular workflow; Abe does not certify compliance or promise a 1 December disclosure release.

Question 7

Are AI scribes safe to use?

Accepted Answer

Safety requires an assessment of the particular product, purpose, privacy arrangements and clinical workflow. Abe's governance tools support evidence and review; using Abe does not certify a scribe or guarantee safe practice. Do not send patient-specific content to a professional-updates panel.

Question 8

Do aged-care services need this?

Accepted Answer

Aged-care services can explore supported AI-readiness and governance workflows. Confirm the current applicable standards and evidence coverage for your service. Abe does not promise complete coverage of all standards or a finished accreditation outcome.

Question 9

What about NDIS providers?

Accepted Answer

NDIS providers should confirm the current applicable Commission requirements and the scope of any AI use. Abe's Beta governance tools can support reviewed drafts and evidence work where sources are available; a generated statement is not a compliance certification.

Question 10

What about mental health services?

Accepted Answer

The relevant standards depend on the service and jurisdiction. Confirm the current official requirements and Abe's actual source coverage before using a draft or mapping. Abe's professional-information service does not deliver patient-specific mental-health advice.

Question 11

Where does my data sit?

Accepted Answer

The primary Supabase database is in Sydney (ap-southeast-2). That does not establish the location or retention of every email, hosting or AI-provider operation. Per-organisation encryption keys, universal region checks and certified security are not claimed. See /privacy for current technical scope and outstanding review.

Question 12

How does Abe AI stay current?

Accepted Answer

Abe has a versioned information library and a separate official-update collection service. The public /updates page shows actual completed checks, source gaps and next expected checks; a scheduled job alone does not prove coverage. An announcement is not automatically a verified corpus citation or a clinical-evidence update. Your alert criteria, timing and destination are your choices.

Question 13

Which services can I use now?

Accepted Answer

The Professional Development Finder works in Beta: search for courses and follow the provider's link. The separate learning assistant is In build. Professional-information searches, official updates and governance tools have separate access and source requirements. The full signed-in widget connection and paid subscription journey are still being completed and tested. Patient-specific clinical support is inactive. See /services and /updates for current availability and coverage.

Question 14

How much does Abe AI cost?

Accepted Answer

Commercial subscriptions are not open yet. /prices shows proposed package shapes, not current entitlements, approved prices or a launch commitment. You can use the public professional-development finder now and discuss a supported engagement separately. An individual subscriber does not need their own Stripe merchant account; Abe needs its own verified payment setup before accepting payments.

Question 15

Does Abe AI integrate with my practice management system (Halaxy, Best Practice, Medical Director, ZedMed)?

Accepted Answer

Existing organisational MCP/API access uses provisioned credentials and the scopes supported by each service. That is separate from individual sign-in, consent and the new paid shared-panel journey, which remain unfinished. Native Halaxy, Best Practice, MedicalDirector and Zedmed connectors are not claimed available. An outside application's developer must implement and test Abe's supported connection contract in their own app.

Question 16

How does Abe AI help during a regulator audit?

Accepted Answer

Supported governance workflows retain output and evidence context for review. Check the actual document, sources and audit record in your account before relying on it. Abe does not guarantee a two-click export, complete mapping to every criterion or a successful regulator audit.

Question 17

If I cancel, can I export my data and the policies you generated?

Accepted Answer

The complete paying-customer purchase, downgrade, cancellation and export journey has not yet been accepted end to end. Confirm the actual supported export options and retention terms before purchasing. A proposed export is not advertised as a working button here; see /privacy for the technical limits and earlier retention proposals requiring confirmation.

Question 18

Who owns the policies and documents Abe AI generates?

Accepted Answer

Confirm ownership and use rights in the actual agreement. The earlier draft IP provisions on /terms require owner and legal review; they do not verify ownership of third-party source material or models. This technical-copy update does not replace a signed agreement.

Question 19

How is Abe AI different from a Big-Four consulting engagement?

Accepted Answer

Abe brings reusable professional-information and governance services together with selected official updates. It does not claim every document or accreditation gap automatically updates whenever a regulator changes something. Check service availability, source coverage, human review and the scope of any supported engagement.

Question 20

Is professional-development search working?

Accepted Answer

Yes. The Professional Development Finder at /professional-development is working in Beta, with course search, filters and provider links. Source coverage and event availability are checked separately. The separate conversational learning assistant is still being built; that does not mean the finder is unfinished. Searching does not enrol you, record completion or certify CPD eligibility.

Question 21

Can my software show an Abe panel?

Accepted Answer

The reusable panel and connection infrastructure have been implemented and tested in parts. The complete authenticated, subscription-aware embedded customer journey is still being finished. Your application's developer adds the supported Abe interface; Abe does not modify your software automatically. Package access, personal consent and notification activation are separate.

Question 22

Do you have SOC 2 or ISO 27001 today?

Accepted Answer

No SOC 2 Type II or ISO 27001 certification is claimed. Supported services have their own access and audit controls; this is not a complete independent security assessment. The primary database location does not prove every provider is Australian or has zero retention. See /privacy.

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