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Administer clinic access

Who this is for​

This guide is for a current owner or administrator arranging access for an exact clinic or site. Clinic-funded access can support a person's work without subscribing that person to updates. An administrator cannot approve app permissions for another person and cannot read that person's personal alert criteria because the clinic pays.

Start here​

  1. Check the organisation shown in the current Abe account and any permission request. Confirm your authority for that exact organisation. A parent-clinic role does not grant access to another site.
  2. Identify the service needed and the people it is intended to support. Read Services and access and Billing for the current funding boundary.
  3. Check the actual offer or existing allocation before assuming seats exist. The new seat invitation, acceptance and revocation controls are not yet a demonstrated administrator journey. Do not invent invitations through another app or treat a saved list of staff as accepted seats.
  4. Each recipient must accept any supported invitation themselves and approve their own app access. Each person chooses whether to create alerts, including their criteria, timing and destination.

No public price, seat allowance or new offer is established by this guide. Organisational service credentials are a separate provisioned path, not permission to act as a staff member. Read the Clinic and hospital guide for the current rollout prerequisites.

What success looks like​

For an accepted allocation journey, the exact recipient, organisation, included service and current allocation state must be visible. A person's own permission approval and any selected update receipt remain separate. Until those controls and results exist, do not tell staff that seats or alerts have been activated.

If it does not work​

Stop if the organisation is wrong, authority has ended or the recipient has not accepted. Ask support to check the existing account and allocation state without sharing staff credentials or private criteria. A member's missing destination cannot be repaired by subscribing them to an unrelated one. Use Troubleshooting.

Stop or change your choices​

Departure and revocation must close the affected clinic authority. Recipients retain control of their personal preferences and independently valid personal funding. Manage clinic funding separately from individual app disconnection; see Account contexts and Manage and cancel.