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Abe for Downscale staff

Who this is for​

Downscale staff and authorised administrators considering rules and standards, official updates and governance support. The planned staff-only Abe page is not yet implemented. There is no staff setup button to follow in this guide. Patient access, bookings and treatment information do not supply staff authority.

Start here​

  1. Use Abe directly with your own authorised account while the staff connection is being built. Start with Evidence search or the existing professional-development finder.
  2. Keep questions about public professional information. Do not include patient records, booking details, consultation transcripts or individual treatment choices.
  3. If you want updates, choose your own sources, topics, exclusions, timing and supported destination in Alerts. Preview before activating. A staff role or business payment does not subscribe you.
  4. If setting up access for staff, use Administrator guidance. Sponsorship and personal acceptance remain separate; an administrator does not obtain a colleague's private alert criteria.
  5. Treat any proposed Downscale integration as pending until authorised staff access, denied patient access, departure and disconnection have actually been demonstrated.

What success looks like​

For direct Abe use, your own access and chosen source-backed results work within their stated limits. Future staff integration needs a verified staff account and selected permissions without accessing patient records. A public website widget requires a separate source, publication and health-advertising review. Staff access cannot be switched into public patient advice by changing a display setting. Patient-specific clinical decision support remains inactive in this programme.

If it does not work​

There is no Downscale staff connection to repair yet. Use the direct companion services and Troubleshooting. An unavailable source or missing interface is not fixed by paying again or using a patient login. Request support for account access without sending patient details. Clinical decisions and promotional claims need their own responsible professional review; this information service does not guarantee compliance.

Stop or change your choices​

Pause an Abe alert in its own preferences. Disconnect an existing Abe application through My application permissions, if one appears for your account. This does not cancel a separate payment or remove a provider booking. Future staff departure must close Downscale-funded authority while preserving independently valid personal access. See Manage and cancel.